On rare occasions whereby you are not completely satisfied with your order, we will do all that we can to rectify the situation. Whether it's to return a damaged order or you've simply changed your mind about a product, please read on to familiarise yourself with our returns procedure.
If for whatever reason you need further clarification, please do not hesitate to contact our customer service team by phone or via our contact form.
If you find yourself in this position, we're really sorry. Please contact our customer service team on 0845 8621116 and we will sort this out for you as soon as possible.
If you are missing any items from your order, then do call us and we will look in to any problems.
If you are not 100% satisfied with your purchase you can return it to us within 14 days of delivery for a full refund. Simply contact us with a brief explanation, and we'll arrange for it to be collected by our delivery partners. We will refund you the cost of the item(s), but you will need to pay for the cost of the item to be collected. We advise you to retain the packaging that came with your item . If a product is damaged and not detected on delivery we will ask you where possible to send us a photograph of the damaged area.
As above, please call us in the first instance. We will ask for either a photograph or a sketch to help us decide the best course of action. If your purchase arrives damaged we advise you not to sign for the item but to contact us as soon as possible. In most cases we will arrange a replacement item.
If you wish to cancel your order you may do so by calling us. If your order is more than 14 days from estimated delivery there is no charge. However, if your order is within 14 days of delivery we reserve the right to retain delivery cost from the refund due.
Refunds will be issued in all circumstances back to the method of payment used in the first instance. We will not issue cash refunds nor issue refunds to a different card. In the event of a card expired we will require written confirmation from your bank before issuing a refund.
You may exchange your order within 14 days of delivery provided any additional balances are paid in full. Delivery will be charged accordingly for the pickup of existing item and delivery of new item.